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Support and Help

Where do I go if I need help?

When in need of help there are a few places to go for assistance:

  • The Knowledge Base (Academy Practices) - to search for an existing article or video how-to

  • NAF's Support Team - if you can't find help in the knowledge base, open a new ticket and our Support team will help you as soon as possible (24-48 hours)

  • Your Portfolio Manager - Your PM can be contacted by clicking their name where it appears on your ASH homepage

Don't hesitate to reach out - we're here to help!

  • Our Support team is dedicated to making sure that your experience with NAF's tech is smooth and easy to use.

  • We really are just a couple clicks away, so we would love to hear from you if you have issues, but also if you have feedback or suggestions.

  • Below are useful articles and a link to a survey where we would love to hear from you! Please take 5 minutes to complete this for us, as any feedback improved the experience we provide!

Please take this 5 question survey!

How to send in a ticket that gets your problem solved TWICE as fast!
Are you tired of waiting on a solution to the ticket you submitted? Check this out!
How to RESET your NAF account password & security question
For educators, getting locked out of your account can be a huge barrier to getting work done. Luckily, you can reset your password AND security question on your own!