Hospitality and Tourism
Delivering Great Customer Service introduces learners to the concept of service as a critical component of a hospitality or tourism business. It combines learning current theory and practice with observations of customer service in action, role-plays, and critical analysis of models to provide a comprehensive perspective on this subject. By the end of the course, learners realize that the principles of excellent customer service have wide-ranging implications for all professional endeavors.
EDUCATOR ESSENTIALS emphasizes personalized, learner-centered environments through choice boards, authentic project learning experiences, and diverse representations and perspectives. It provides tools to engage learners in relevant issues and passion projects to spur innovation and deepen career identity.
PLANNING TOOLS provides a guide to course implementation, including scope and sequence, lesson plans, and the culminating project overview.
FOR EDUCATORS: Supports educators as they develop personalized, learner-centered environments and infuse career content, Future Ready skills, and outcomes-driven work-based learning.
FOR LEARNERS: This resource encourages and supports students on their learning journey by providing opportunities to deepen their knowledge, feed their passion, build their Future Ready skills, and deepen their career identity through NAF's "Take Charge of Your Learning" framework of REFLECT, STRETCH, INNOVATE, and SHOWCASE.
Developed by SAP, students can experience a career as a software developer in their company.
How to Master your Customer Support Career
Free Guide
Great resource for students which provides information on a broad range of skills, tools, metrics and future...
Create a Customer Empathy Map
Online Tool
A great technique for perfecting customer service skills is to begin by understanding who your customer is. ...
I am a Person Committed to Equity
Talking About Race
An interactive website produced by the National Museum of African American History and Culture
Guest Service in Hospitality and Tourism
Learning Module
EdApp offers several free courses in customer support. This module is great for exploring guest services in the...
Excellent Customer Service Through Communication
Module
This course teaches students how vital communication is being an effective customer service representative
Dealing with difficult customers
Learning Module
This course covers best practices when dealing with problematic customers.
Customer Service Foundations
LinkedIn Module
Enaging and interactive learning module provided by Jeff Toister, a customer service consultant. The module...