Hospitality and Tourism
Delivering Great Customer Service introduces learners to the concept of service as a critical component of a hospitality or tourism business. It combines learning current theory and practice with observations of customer service in action, role-plays, and critical analysis of models to provide a comprehensive perspective on this subject. By the end of the course, learners realize that the principles of excellent customer service have wide-ranging implications for all professional endeavors.
EDUCATOR ESSENTIALS provide learning strategies and resources to move from static to dynamic learning while emphasizing personalized, learner-centered environments through blended learning models such as flipped learning, choice boards, and station rotation. Project-based learning offers authentic project learning experiences to engage learners in relevant issues and passion projects to spur innovative solutions with career experts. Resources support culturally responsive perspectives and asynchronous online learning opportunities.
PLANNING TOOLS provides essential information to guide course implementation, including scope and sequence, detailed lesson plans, semester planning outline, course updates, and project overview. Several courses offer free online resources with hyperlinked URLs to enhance blended, synchronous, and asynchronous learning. The scope and sequence guide the resource selections to ensure the content aligns with lesson topics. The online resource collection includes course outlines, modules, lesson plans, videos, projects, and articles.
FOR EDUCATORS: Your ability to provide a personalized, learner-centered environment and implement competency-based instruction requires more than your content expertise. Personalized learning requires an educator who constantly engages in reflective practices to learn and hone communication, listening, collaboration, adaptability, empathy, and patience skills. You strive to be a future ready educator by developing as a professional in four educator competency domains: Intrapersonal, Interpersonal, Cognitive, and Instructional.
FOR LEARNERS: Did you know that in 2030, 85% of the jobs are not in existence yet? So, how can what you are learning in school today possibly prepare you for an unknowable future?
The answer is simple! You do not stop learning just because you graduated from high school. You must embrace the concept of life-long learning to thrive in a highly tech-enabled and information-driven future. Your skillsets are less about what a teacher “poured” into your head and more about exploring issues and topics about which you are passionate. In the future, employers will not be as interested in your grade point average as compared to the initiative you took to extend your knowledge.
Instructional Support ResourcesNAF Personalized Learning Micro-Credential NAF Impact Passport Expeditions NAF Project Showcase Guide
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Hospitality and Tourism Virtual ResourcesOnline Resources: NAF Hospitality Tourism plus Culinary