Academy Development
Data Library
Work-Based Learning
Advisory Board
Learning Center
Back
Academy Development
Quality Level Process
NAFTrack
WBL Tracker
Back
Quality Level Process
Data Collection
Assessment
Back
NAFTrack
NAFTrack Educators
Back
Academy Reports
Official Data
Academy Assessment Data
PDF Reports
More Reports
Back
Work-Based Learning
For Educators
For Partners / Advisory Board
WBL Tracker
Back
Advisory Board
Back
Learning Center
Academy Support
Student Curriculum
Back
Student Curriculum
Pathways
Hospitality and Tourism Course
Delivering Great Customer Service introduces learners to the concept of service as a critical component of a hospitality or tourism business. It combines learning current theory and practice with observations of customer service in action, role-plays, and critical analysis of models to provide a comprehensive perspective on this subject.
