Hospitality and Tourism
Delivering Great Customer Service introduces learners to the concept of service as a critical component of a hospitality or tourism business. It combines learning current theory and practice with observations of customer service in action, role-plays, and critical analysis of models to provide a comprehensive perspective on this subject. By the end of the course, learners realize that the principles of excellent customer service have wide-ranging implications for all professional endeavors.
EDUCATOR ESSENTIALS emphasizes personalized, learner-centered environments through choice boards, authentic project learning experiences, and diverse representations and perspectives. It provides tools to engage learners in relevant issues and passion projects to spur innovation and deepen career identity.
PLANNING TOOLS provides a guide to course implementation, including scope and sequence, lesson plans, and the culminating project overview.
FOR LEARNERS: This resource encourages and supports students on their learning journey by providing opportunities to deepen their knowledge, feed their passion, build their Future Ready skills, and deepen their career identity through NAF's "Take Charge of Your Learning" framework of REFLECT, STRETCH, INNOVATE, and SHOWCASE.